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Business Transformation

Have you ever wondered what sets thriving companies apart from those that struggle to keep up? It is their commitment to continuous improvement and their ability to navigate change effectively.

At Kirkwood Consulting, we are your partners in this journey, equipped with expertise in digital innovation, change management, organisational development, and business analysis.

Case Studies

The Challenge: Leadership Programme for London Borough Council

How do you transform a team of managers into confident, high-performing leaders who can drive your organisation forward? This was the challenge we faced with a London Borough Council, amidst plans to restructure housing repairs and maintenance services.

01. Our Approach

• We began with a comprehensive review of existing leadership programmes. What were the gaps? What did previous initiatives miss?
• We designed an experience-based leadership programme tailored to address these specific needs, ensuring that each manager gained the knowledge, skills, and confidence to lead effectively.

02. Programme Design

• Empowerment: Equip managers with essential knowledge and skills.
• Peer Learning: Facilitate experiential learning and group participation to broaden horizons and bolster leadership capacities.
• Reflection: Emphasise self-assessment and peer feedback to identify areas for improvement.
• Support Network: Build an internal support network for continuous development.

03. Programme Features

• A blend of modular delivery, videos, podcasts, surveys, individual assessments, workshops, case studies, management theories, and both group and individual coaching sessions.

04. Outcomes

• Achieved 100% “good” or “excellent” ratings for the course overall and its content.
• Saw an 85% completion rate for the intensive 6-week programme.
• Enhanced leadership skills and knowledge, improved delegation and organisational capabilities, and increased confidence to embrace and influence change.

The Challenge: Rolling Out Microsoft Teams

Imagine needing to transform the way thousands of people work overnight. How do you ensure seamless communication and collaboration in a remote environment, especially under the pressures of a global pandemic? This was our challenge when tasked with deploying Microsoft Teams across Westminster.

01. Our Approach

• Rapid Deployment: Swiftly rolled out MS Teams to enable remote working.
• Comprehensive Training: Equipped civil servants worldwide with the skills to use this tool effectively, transforming their work dynamics.

02. The Outcome

• Successfully rolled out Teams to nearly 1,000 users by Easter weekend.
• Expanded usage to over 15,700 users by the project’s end, ensuring continued productivity and collaboration during the pandemic.

Why Transform with Kirkwood Consulting?

Business transformation is not just about implementing new tools or strategies—it is about changing mindsets.

Contact us today to discover how we can help you transform your organisation from the inside and navigate the complexities of today’s business world. Let’s take on this journey together!

Participant Feedback

I now understand the difference between Leadership and Management. Most importantly, I am focused on developing communication and skills within my team. I realised I have been operating as a manager not a leader, so I will empower others to act and step up more. I will delegate, listen more and look at succession planning within my team.

INVESTMENT & CONTRACT PERFORMANCE TEAM MANAGER

Having a group to share with has been great. I am on a development journey and I will set achievable goals for individual members of my team and hold regular meetings with other participating managers.

HEAD OF PROGRAMME MANAGEMENT

I am less reactive, reflecting more and taking time out to actually lead. I learnt some very useful things and it was great to gain some experience from the private sector, which can be used in the public sector.

PROJECT MANAGER

For me, I know I need to be consistent in my approach, challenge the process and enable others to act. I want to bring my teams together more, to share best practice and identify opportunities for improvement.

HOMEOWNER ADVISOR TEAM MANAGER

I am reflecting more on my practice as a leader and now understand that I can influence others to change especially where communication is excellent. I feel much more confident.

HEAD OF PROGRAMME MANAGEMENT

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