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Why Low-cost Shouldn’t Mean Poor Customer Service The latest report by the Institute of Customer Satisfaction Index makes grim reading. The UK Customer Satisfaction Index (UKCSI) shows that the adverse impact on customer satisfaction of problems and bad experiences has increased since last year. Furthermore, it revealed that organisations are taking longer to deal with…

The Art of Communication: Rediscovering Professional Etiquette These days, professional relationships are often managed through email threads, LinkedIn messages, and virtual calls. However, as professional etiquette seems to be dwindling, a worrisome trend is emerging: an increasingly transactional approach that often undermines the significance of human connections. You may have even experienced this yourself. More…

Heading into the world of work for the first time is a big step for any young person. But imagine if you felt that you had to hide your true self to not only get a job but also to avoid suffering prejudice and bullying once you have found one. Sadly, that is the reality…

Mental Health In The Workplace – The Rise Of Anxiety At Work In May, Kirkwood Consulting joined the global community in recognising Mental Health Awareness Week, a dedicated period for sparking vital conversations on mental health and overall well-being. It’s a stark reality that mental health issues touch 1 in every 4 adults, having a…

The Challenges Micro & Small Businesses Must Overcome To Compete In today’s rapidly evolving business landscape, small and micro-businesses face numerous challenges in securing new contracts, especially when competing with larger companies. The delivery of local and central government contracts is also becoming more difficult to sustain, mainly due to increased operational costs and further…

Times are tough for businesses across the UK right now, and company insolvencies are an ever-present threat as companies battle with the cost-of-living crisis, staff retention and other pressures. The Recruitment & Employment Confederation (REC) recently reported that government figures revealed that company insolvencies were at 22,109, nearly 60% higher than the previous year, and…

To celebrate international recruiters’ day, we are proud to set ourselves apart from other recruiters by championing equality, diversity, inclusion, and social mobility within the recruitment process. We understand that a diverse team is a strong team, and we work tirelessly to ensure our clients benefit from the widest pool of talented candidates. We pride…

Counter Offering & Reasons Why Employees Leave When an employee decides to leave a job, the first thing that comes to mind is usually money. However, the truth is that there are quite often more compelling reasons for leaving than a higher salary. In this article, we’ll look at why employees leave and why accepting…

Today the 8th of March 2023 is International Women’s Day. It’s a day that celebrates the achievements of women everywhere, in the hope that we can create a world with equal opportunities for all. The theme for this year is to get the world talking about Why equal opportunities aren’t enough. People start from different…

There’s no question about it, artificial intelligence (AI) and machine learning tech will soon become part of daily life, and as a result, an influx of industry experts are out of a job.  In fact, Google recently sacked over 12,000 employees, Yahoo cull adds to over 30,000 job losses in sector this year and Microsoft…